We are here to make BMW® ownership an experience of unmatched precision, genuine trust, and connection. Eastern Autowerks takes the time to deliver one-on-one consultations, providing honest and informative explanations of the diagnosis of your vehicle. This commitment to personal care and transparent communication is what sets us apart in the automotive repair industry. We believe in building long-term relationships with our customers, because knowing each car’s history and each owner’s preferences is how we deliver service with genuine attention.
Our Story: Precision Through Personal Trust
Philosophy
Our Core Values
Precision
Uncompromising technical accuracy, using BMW®-specific tools, diagnostics, and OEM-quality parts.
Passion
A deep, shared enthusiasm for BMW®s—the cars, the culture, and the drive.
Exclusivity
A focus on BMW®s and select European models, creating a space where owners feel part of a knowledgeable, tight-knit community.
Personal Care
Long-term relationships built around knowing each car’s history, each owner’s preferences, and delivering service with genuine attention.
Our Team
Co-owner & Lead Technician
Randy Ray
Randy has acquired years of BMW® experience in Tidewater’s automotive service and repair industry. His reputation in Hampton Roads has established him as one of the most talented and trustworthy technicians in the field. He has built a reputation for honesty, integrity, and professionalism, and his ability to build long-term relationships with customers is what allows Eastern Autowerks to truly fulfill their needs.
Co-owner
Tracy Lamar-Ray
Tracy has worked alongside Randy since opening Eastern Autowerks in 2005. She believes that exceptional customer service is the cornerstone of any business, and it has been her goal to set the gold standard in that area. Tracy ensures that every customer experience is elevated, providing a family-like environment where you feel in control and empowered with your service needs.
Our Commitment to Excellence
Eastern Autowerks opened its doors with a commitment to providing specialized, quality service and value. Our certified technicians keep current with industry standards, techniques, and safety requirements. We regularly attend training seminars and conferences to enhance our knowledge and consistently invest in the best tools and equipment available. These things allow us to confidently call ourselves specialists and offer the most current products and services to our customers at a great value.
Why Us?
- Choice
- Reliable Service
- Central Location
- Turnaround time
- Exceptional Value
- High quality factory parts
- Customer-Focused Relationship
- Specialized BMW® training & experience
- Full 12-month/12,000 mile warranty on parts & labor
Ready to Experience the Difference?
Visit our Services page to learn more or contact us today to schedule your next appointment.
